AI Translator
Live interpretation for the consultation itself. Both sides transcribed as they speak, carried across in either direction, and the clinical note written in one language at the end of it — with no interpreter to book and nobody's relative translating in the corridor.
A chest-pain history, mid-consultation
Consultation · chest pain · room 4
InterpretingYou
When did the chest pain start?
MédicoInterpreted
¿Cuándo empezó el dolor en el pecho?
PatientInterpreted
Last night, after dinner. It hurts more when I breathe deeply.
Usted
Anoche, después de cenar. Me duele más cuando respiro hondo.
Pleuritic character recorded · red-flag set armed
You
Does it spread to your arm or your jaw?
MédicoInterpreted
¿Se le extiende al brazo o a la mandíbula?
PatientInterpreted
No, only here. But I get short of breath going up stairs.
Usted
No, solo aquí. Pero me falta el aire al subir escaleras.
Exertional dyspnoea + pleuritic pain → same-day review per protocol
Session
EN ⇄ ES · auto-detected
Median latency
420 ms
Interpreter booked
Not required
Disposition
Same-day review
How it runs
The moment a consultation needs an interpreter is the moment it stops being a consultation and becomes a logistics problem. This removes the logistics rather than speeding them up.
From the first few words, not from a menu and not from what the record says the patient speaks. A record that is three years out of date is one of the more common reasons an interpreter is booked for the wrong language.
The clinician speaks and the patient hears it in theirs; the patient answers and the clinician hears it in English. Both halves are transcribed as they go, so the consultation has a record rather than a memory.
Whatever was spoken, the clinical note is written in the language your record is kept in, and the patient's instructions go out in the language they were speaking. Nobody translates anything twice.
Why clinical is different
A consultation is not a document. It switches language mid-sentence, it turns on a word like “radiates”, and the hedge a patient puts around a symptom is frequently the most clinically useful thing they say.
Bilingual patients move between languages inside one sentence, especially under stress and especially for symptoms. The model runs token by token rather than sentence by sentence, so it goes where the speaker goes instead of waiting for a full stop.
Anatomy, medication names, dose units, red-flag phrasing and the difference between describing and reporting. A general translation engine will render "it radiates" as something a triage protocol cannot act on.
Interpretation is turn for turn. Hedges, uncertainty and the bits that do not fit the question are carried across rather than tidied away — because what a patient almost says is often the thing the clinician needed.
The original and the delivered line are both kept against the encounter, so a question about what was actually said has an answer. That is the part a family member interpreting in the corridor can never provide.
Coverage
When it should stop
The risk in machine interpretation is not a wrong word. It is a wrong word delivered with the same confidence as a right one. Everything here is built around making that visible in the moment rather than in a complaint six weeks later.
Where it runs
Every call the AI Receptionist answers, in the caller's language, including the ones that arrive at three in the morning with nobody in the building to interpret.
AI ReceptionistInterpretation inside the room rather than a third party dialled into it, with live captions under each speaker and the note written as the visit runs.
Video ConsultationWhatever language the encounter happened in, the structured note and the coding land in the EHR you already run, on the same integration everything else uses.
IntegrationsThe limits, up front
Consent for a procedure, a safeguarding conversation, a breaking-bad-news appointment: where your policy or your jurisdiction requires a certified human interpreter, the room says so and helps you get one rather than proceeding.
A turn that carries clinical weight and comes back below the confidence threshold is flagged in the moment — repeated back for confirmation rather than passed on as though it were certain.
It translates what was said, not what it thinks was meant. Deciding that chest pain radiating to a jaw is a cardiac presentation is the clinician's job, and the transcript exists so that judgement is made on real words.
FAQ
Latency and availability, mostly. A three-way call with an agency interpreter takes minutes to convene, turns a ten-minute consultation into thirty, and is often unavailable for the less common languages at the hours you need it. This is in the room from the first sentence, in any of 60+ languages, with no booking. Where policy requires a certified human, it helps you get one instead of replacing them.
Confidence is scored per turn. A clinically material turn below threshold is not passed on as fact — it is flagged and repeated back for confirmation, in both languages, before the consultation moves on. Every original and every delivered line is retained against the encounter, so a later question about what was said is answerable rather than a matter of recollection.
The one your record is kept in — English by default, configurable per tenancy. The patient's instructions and any follow-up message go out in the language they were actually speaking. Neither is a translation of the other after the fact; both are generated from the same transcript.
Yes, and code-switching is the normal case rather than the edge case. Bilingual patients routinely describe symptoms in their first language inside an otherwise English sentence. Detection runs token by token, so it follows the switch rather than waiting for the sentence to end and getting the whole thing wrong.
In EU infrastructure under your tenancy, and not by default. Interpretation works from the live stream; what persists is the transcript and the note, on the retention schedule you set. Nothing is used to train third-party foundation models, and identifiers are scrubbed in memory before anything is written.
The one where the interpreter is a two-day wait, or the one three families in your catchment speak and nobody on the rota does. We will run a real consultation in it while you listen.