Contact
Talk to a human, not a routing menu.
Sales, deployment, partnerships, or press — one form, and it reaches the team that owns the answer.
It routes itself
Your topic decides who reads it — sales, deployment, or partnerships. Nothing lands in a shared inbox.
A named person replies
Within one business day, from the team that owns the answer. Not an auto-acknowledgement.
A call, only if it helps
If the question needs a screen share we'll offer 30 minutes. Otherwise you get the answer in writing.
Send us a message
We usually reply within one business day.
Or write to us directly.
Same people, same reply times. Pick the route that matches what you need.
- General enquiries
- Sales, pricing, and anything that doesn't fit below
- hello@primum.ai
- Deployment support
- For teams already running a Primum tenancy
- support@primum.ai
- Partnerships & press
- EHRs, labs, care networks, and media enquiries
- partners@primum.ai
FAQ
Before you hit send.
Four questions about reaching us. For the platform itself — security, languages, deployment — see the full FAQ, or book a live walkthrough.
How quickly will someone get back to me?
Enquiries sent through this form are answered within one business day. If you're already running a deployment, use the support route instead — that line is staffed around the clock.
What's worth putting in the message?
Your EHR or PMS, rough call volume, and when you'd want to be live. With those three we can usually answer the real question in the first reply instead of scheduling a call to ask them.
What's the difference between a demo and a trial?
A demo is a guided 30-minute walkthrough with our team, shaped around your workflow. A trial gives you a sandbox tenancy to run calls yourself. Most teams start with the demo and move straight into the trial.
What happens to the details I send here?
They stay in our sovereign EU tenancy and go to the team handling your enquiry — nowhere else. We don't sell them on, and we don't add you to a mailing list you didn't ask for.