Obstetric red flags first
Reduced fetal movements, any bleeding, severe headache with visual disturbance, epigastric pain, and fluid loss each route directly to maternity assessment — no triage delay and no reassurance over the phone.
Specialty · Women's Health
Obstetric and gynaecological triage with pregnancy-aware thresholds, antenatal and postnatal contact, screening recall, and contraception and menopause reviews.
In the product
Women's health — inbound 20:47
EscalatedInbound 20:47 · Niamh D. · 29 · G2P1 · 34+2 weeks · low-risk pregnancy
Caller
I think the baby's been quieter today. She's normally really active in the evening and I've hardly felt her since teatime.
Reduced fetal movements at 34+2 → maternity assessment, no telephone reassurance permitted
Primum
Thank you for ringing straight away — that's exactly the right thing to do. You need to go to the maternity assessment unit now, tonight, not in the morning.
Caller
I didn't want to make a fuss over nothing.
Primum
It's never a fuss. They'd far rather see you and find everything is fine. I'm telling the unit you're on your way — take your notes with you.
Obstetric triage
Attendance advised · notes reminder sent · chart coded, midwife informed
Overview
Abdominal pain, headache, swelling and breathlessness are routine complaints on any triage line. In a pregnant woman they are pre-eclampsia, ectopic pregnancy, venous thromboembolism and cardiac disease until proven otherwise — and the thresholds that apply to everyone else are simply wrong.
Primum establishes pregnancy status and gestation before triage begins, then applies obstetric thresholds throughout: reduced fetal movements, bleeding, severe headache with visual disturbance, epigastric pain. Around that sit antenatal and postnatal contact, screening recall, contraception reviews and menopause care — with postnatal mental health screened at every contact.
Capabilities
Everything on this line is read differently once gestation is known.
Reduced fetal movements, any bleeding, severe headache with visual disturbance, epigastric pain, and fluid loss each route directly to maternity assessment — no triage delay and no reassurance over the phone.
Blood pressure readings, symptom checks, appointment and scan scheduling, and postnatal contact covering bleeding, wound healing, feeding and mood at the intervals your pathway sets.
Mood and risk asked at every postnatal contact using your instrument, with any disclosure routing to a clinician immediately rather than into a routine follow-up.
Cervical and breast screening recall worked as conversations that book, contraception reviews with method-specific checks, and menopause reviews with symptom scoring and treatment tolerability.
How it works
The order matters: the same answer means different things at eight weeks and at thirty-eight.
01
Pregnancy status, gestation, parity, obstetric history and current pregnancy risk factors loaded before the first symptom question.
Gestation known
02
The red-flag set for that gestation evaluated before anything else, with movements and bleeding asked explicitly rather than waited for.
Gestation-specific
03
Remaining symptoms assessed with pregnancy-aware thresholds, and mood screened where the contact is postnatal.
Pregnancy-aware
04
Maternity assessment unit, same-day review, or the programme contact completed and the record updated.
MAU / write-back
01
Pregnancy status, gestation, parity, obstetric history and current pregnancy risk factors loaded before the first symptom question.
Gestation known
02
The red-flag set for that gestation evaluated before anything else, with movements and bleeding asked explicitly rather than waited for.
Gestation-specific
03
Remaining symptoms assessed with pregnancy-aware thresholds, and mood screened where the contact is postnatal.
Pregnancy-aware
04
Maternity assessment unit, same-day review, or the programme contact completed and the record updated.
MAU / write-back
Benefits
Obstetric deterioration is fast, and the window for acting is short.
Every report routes to maternity assessment. That is the protocol, and applying it without exception is the entire point.
Screening at every contact rather than at a single six-week check finds what a single appointment misses.
Recall conversations that can book, and that can answer the objection, move screening coverage in a way reminders do not.
In practice
Two obstetric, two not, and the thresholds differ throughout.
Fewer movements since yesterday evening. Routed to maternity assessment with no attempt to reassure, and the unit is told she is coming.
Severe headache with visual flashes and epigastric discomfort. Urgent assessment arranged and the last blood pressure reading attached.
Wound healing and feeding fine; mood screening positive with intrusive thoughts. Routed to the perinatal mental health team the same day.
Objection about discomfort discussed, an extended appointment with a female clinician offered, and the screening booked.
Ask us to demonstrate reduced fetal movements, bleeding and pre-eclampsia first. Everything else on this line can wait until you are satisfied those three are right.