AI Receptionist · Live 24/7
Nobody waitson hold again.
It answers on the first ring, in the caller's own language, at three in the morning and through the Monday surge — then writes the booking, the note and the task back to your EHR before the call ends.
- 4 in 5
- calls closed without a person on them
- ~90s
- from first ring to written in the record
- 60+
- languages, detected rather than menu-picked
The work
Four calls out of five, without a person on them
Not a phone tree with better manners. It has the same access to the chart your front desk does, and it is measured on the same thing they are — whether the caller got what they rang for.
Booking and rescheduling
Reads live availability, books into the right slot type with the right clinician, and moves or cancels without a callback.
- Your slot types and rules
- Cancellations and moves
- No callback queue
Refills and results
Takes the request, checks it against the chart, and routes it to the clinician who has to sign — with the context already attached.
- Checked against the chart
- Routed to the signer
- Context already attached
Triage and routing
Sorts the routine from the urgent on your own protocol, and puts the urgent through to a person immediately rather than into a queue.
- Your protocol, not ours
- Urgent goes straight through
- Every call logged
How a call goes
Ninety seconds, and it is in the record
The part that usually costs a practice its afternoon is not the conversation — it is everything that has to happen after it. Here that part is finished before the caller puts the phone down.
It answers, in their language
First ring, every hour of every day. The caller's language is detected from how they speak rather than chosen from a menu, and it switches mid-sentence if they do.
It works the chart, not a script
It opens the record, reads what is relevant to the reason for the call, and asks only what is actually missing. A caller is never asked for something the practice already knows.
It writes back before it hangs up
The booking, the note and the task land in the EHR you already run, on the same integration the rest of the platform uses. Nothing sits in an inbox waiting to be re-keyed.
Answering real calls inside 24 hours — no migration, no second system to learn
Handover to your team
It knows when to stop being the receptionist
Anything outside its remit goes to a human with the transcript and the caller still on the line. Nobody is put back in a queue, and nobody has to tell the story twice.
- Urgent presentations escalate immediately
- The human picks up with the chart already open
- Every handover logged against the call
Answer every call without hiring another front desk
60+ languages
Auto-detected, and followed mid-sentence.
24/7 and overflow
First ring at three in the morning, no queue.
EU-hosted audio
Encrypted, GDPR-first, never used to train.
Writes to your EHR
On your existing integration. No migration.
The limits
What it will not do, stated first
It does not give clinical advice
No diagnosis, no dosage, no reading a result down the phone. Anything that needs a clinician's judgment is routed to one, with the reason for the call already written up.
It does not pretend to be a person
It says what it is at the start of every call, and any caller who asks for a human gets one — on the same call, with the transcript in front of them.
It does not train on your patients
Audio is processed in EU infrastructure and never used to train third-party foundation models. Identifiers are scrubbed in memory before anything is persisted.
FAQ
Before you point a number at it.
How long does it take to go live?expand_more
A standard practice is answering real calls inside 24 hours: call forwarding, your appointment types and your out-of-hours rules are configuration rather than development. Sites with custom FHIR work or a legacy EHR bridge typically run a pilot line within 7–10 business days.
Do we have to change our phone system or our EHR?expand_more
No. It sits on top of the SIP trunks, PBX and EHR you already run, and takes the overflow, the out-of-hours line or the whole number — whichever you point at it. There is no migration and no second system for your team to learn.
What happens when a call is urgent?expand_more
It escalates on your protocol, not ours. Red-flag presentations are put through to a person immediately rather than into a queue, and whoever picks up gets the transcript and the chart with the caller still on the line.
How does the language switching actually work?expand_more
The acoustic model runs token-by-token rather than sentence-by-sentence, so a caller who starts in English and switches to Polish to describe a symptom is followed mid-sentence. The clinical note is written up consistently whichever languages the call moved through.
Can we see what it did on every call?expand_more
Yes. Every call has a transcript, the decisions it took, what it wrote to the record and where it escalated — available per call and in aggregate, so you can audit a single Tuesday morning or a whole quarter.
Call it yourself before you believe us
We will stand one up against your appointment types, your protocols and your out-of-hours rules, give you the number, and let you try to catch it out. Whatever it cannot do, you will find in ten minutes rather than in month three.
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