Terms of Service

Part 1: Terms of Use

1.1 Introduction and Purpose

1.2 Eligibility and Registration

1.3 User Obligations and Prohibited Activities

1.4 Service Limitations

1.5 Termination of Agreement

Part 2: Data Sharing Agreement

2.1 Definitions

2.2 Purpose of Data Sharing

2.3 Responsibilities of PrimumAi

2.4 Responsibilities of Users

2.5 Data Transfers and International Compliance

2.6 Data Retention and Destruction

2.7 Breach Notifications

Part 3: Legal Framework and Compliance

3.1 Compliance with GDPR and Irish Data Protection Laws

3.2 Liability and Indemnification

3.3 Dispute Resolution and Governing Law

3.4 Amendments and Updates

3.5 Contact Information

Effective Date: [01/01/2025]Company Address:Apartment 31, Block B02, Roselawn, Knocksinna Court, Blackrock, Co. Dublin, A94 A4T8PrimumAi Limited (“PrimumAi,” “we,” “our,” or “us”) provides cutting-edge Practice Management Solutions (PMS) tailored for healthcare providers. By accessing or using our services, you agree to comply with and be bound by the following Terms of Use and Data Sharing Agreement, which governs your relationship with PrimumAi and your use of its services.

Part 1: Terms of Use

1. Introduction and Purpose

1.1. These Terms of Use establish the conditions under which PrimumAi offers its PMS to healthcare providers and their staff.1.2. The purpose of this document is to ensure transparency, define user responsibilities, and protect the rights of both users and PrimumAi.1.3. By using PrimumAi services, users acknowledge that they are entering into a legally binding agreement.

2. Eligibility and Registration

2.1. Eligibility: PrimumAi services are available only to registered healthcare providers and their authorised staff who are at least 18 years old.2.2. Account Registration: Users must provide accurate and complete information during the account creation process. Failure to do so may result in suspension or termination of access.2.3. Authorised Use: Each account is intended for use by the registered individual or organisation. Sharing login credentials is strictly prohibited.

3. User Obligations and Prohibited Activities

3.1. User Responsibilities:

Ensure data entered into the system is accurate and lawful.
Safeguard login credentials to prevent unauthorised access.
Comply with applicable laws, including GDPR, when handling patient data.

3.2. Prohibited Activities:

Misusing the system to access or distribute unauthorised content.
Attempting to reverse-engineer, modify, or disrupt the PMS.
Using the platform for unlawful or fraudulent activities.

4. Service Limitations

4.1. Availability: While PrimumAi strives to ensure uninterrupted service, we cannot guarantee 100% uptime due to maintenance, updates, or unforeseen technical issues.4.2. Liability Limitation: PrimumAi is not responsible for data loss, delays, or interruptions caused by third-party integrations, user errors, or force majeure events.

5. Termination of Agreement

5.1. User-Initiated Termination: Users may terminate their account by contacting harsh@primumai.eu.5.2. PrimumAi-Initiated Termination: PrimumAi reserves the right to suspend or terminate accounts for violations of these Terms of Use.5.3. Post-Termination Data Handling: Data will be retained and deleted in accordance with GDPR-compliant retention policies.1.1. Personal Data: Information related to an identified or identifiable individual, such as patient health records or user credentials.1.2. Data Controller: The entity responsible for determining the purposes and means of data processing (e.g., healthcare providers).1.3. Data Processor: PrimumAi, which processes data on behalf of Data Controllers.2.1. Data sharing under this agreement is limited to providing and supporting PrimumAi services, including appointment scheduling, patient record management, and AI-generated clinical notes.2.2. All data processing is strictly for the purposes outlined and will not be used for marketing or unrelated activities.

3. Responsibilities of PrimumAi

3.1. GDPR Compliance: PrimumAi ensures all data processing activities align with GDPR principles, including lawfulness, transparency, and accountability.3.2. Data Security:

Encrypt personal data in transit and at rest using AES-256 standards.
Implement access controls, including role-based permissions and multi-factor authentication.

3.3. Subprocessor Oversight:

Ensure all subprocessors comply with GDPR via Data Processing Agreements (DPAs).
Regularly audit subprocessors to verify compliance.

4. Responsibilities of Users (Data Controllers)

Obtain lawful consent from patients for data collection and processing.
Ensure that data shared with PrimumAi is accurate, complete, and compliant with GDPR.
Notify PrimumAi of any data access or correction requests made by patients.

5. Data Transfers and International Compliance

5.1. PrimumAi processes data primarily within the European Economic Area (EEA).5.2. For transfers outside the EEA, PrimumAi relies on Standard Contractual Clauses (SCCs) and ensures equivalent levels of data protection.

6. Data Retention and Destruction

6.1. Data is retained only as long as necessary for the purposes outlined in this agreement or as required by law.6.2. Upon termination of services, all data will be securely deleted or anonymized unless retention is required by legal obligations.

7. Breach Notifications

7.1. PrimumAi will notify users and the Data Protection Commission (DPC) of any data breaches within 72 hours, as required by GDPR.7.2. Users are responsible for notifying affected individuals, where applicable.

Part 3: Legal Framework and Compliance

1. Compliance with GDPR and Irish Data Protection Laws

1.1. PrimumAi adheres to GDPR and all applicable data protection laws in Ireland.1.2. Users must ensure compliance with local laws in their jurisdictions when using PrimumAi services.

2. Liability and Indemnification

2.1. Liability: PrimumAi’s liability is limited to direct damages caused by its negligence and does not include indirect, incidental, or consequential damages.2.2. Indemnification: Users agree to indemnify PrimumAi against claims arising from their misuse of the platform or non-compliance with GDPR.

3. Dispute Resolution and Governing Law

3.1. Dispute Resolution: Disputes will be resolved through arbitration in Dublin, Ireland.3.2. Governing Law: This agreement is governed by the laws of Ireland, and any disputes shall fall under the jurisdiction of Irish courts.

4. Amendments and Updates

4.1. PrimumAi reserves the right to update this agreement. Users will be notified of significant changes at least 30 days before they take effect.4.2. Continued use of the services constitutes acceptance of the revised terms.